Through the search engine you may filter and request, through Pandora ITMS API, by the following fields:
Through the search engine you may filter and request, through Pandora ITMS API, by the following fields:
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検索エンジンを使用すると、次のフィールドでフィルタリングし、Pandora ITMS の API を通して検索できます。
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検索エンジンを使用すると、次のフィールドでフィルタリングし、Pandora ITSM の API を通して検索できます。
* **Free search**: Free text field that searches the **id**, **title** and **description** fields.
* **Free search**: Free text field that searches the **id**, **title** and **description** fields.
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When activating the [[:en:documentation:pandorafms:management_and_operation:14_incidence_management#using_pandora_itms_con_pandora_fms|Pandora FMS configuration for Pandora ITSM]], a new message will appear in the [[:en:documentation:pandorafms:management_and_operation:01_alerts#alert_command|alert commands]]. item:
When activating the [[:en:documentation:pandorafms:management_and_operation:14_incidence_management#using_pandora_itms_con_pandora_fms|Pandora FMS configuration for Pandora ITSM]], a new message will appear in the [[:en:documentation:pandorafms:management_and_operation:01_alerts#alert_command|alert commands]]. item:
When activating [[:en:documentation:pandorafms:management_and_operation:14_incidence_management#usando_pandora_itms_con_pandora_fms|Pandora FMS configuration for Pandora ITSM]], a new message will appear in the [[:en:documentation:pandorafms:management_and_operation:02_events#event_responses|event responses]] item named **Create ticket in Pandora ITSM from event**.
When activating [[:en:documentation:pandorafms:management_and_operation:14_incidence_management#usando_pandora_itms_con_pandora_fms|Pandora FMS configuration for Pandora ITSM]], a new message will appear in the [[:en:documentation:pandorafms:management_and_operation:02_events#event_responses|event responses]] item named **Create ticket in Pandora ITSM from event**.
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[[:ja:documentation:pandorafms:management_and_operation:14_incidence_management#pandora_fms_にて_pandora_itms_を利用する|Pandora ITSM のための Pandora FMS 設定]] を有効にすると、[[:ja:documentation:pandorafms:management_and_operation:02_events#イベント応答|イベント応答]] 項目に **イベントから Pandora ITSM にチケットを作成(Create ticket in Pandora ITSM from event)** という新しいメッセージが表示されます。
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[[#pandora_fms_にて_pandora_itsm_を利用する|Pandora ITSM のための Pandora FMS 設定]] を有効にすると、[[:ja:documentation:pandorafms:management_and_operation:02_events#イベント応答|イベント応答]] 項目に **イベントから Pandora ITSM にチケットを作成(Create ticket in Pandora ITSM from event)** という新しいメッセージが表示されます。
In the event view, when you open an event from an agent, the event response will appear in the selector. To create a new ticket, select said item and click **Execute.**
In the event view, when you open an event from an agent, the event response will appear in the selector. To create a new ticket, select said item and click **Execute.**